FREQUENTLY ASKED QUESTIONS
Q: If I place a pre order, will I get my product(s)
Q: Can I place a pre order, then cancel it?
Q: What happens if I decide to not speak with you and do a chargeback on my order?
Q: What if my order arrives damaged?
A: Absolutely! If you pay for an item, you are guaranteed that item ASAP (distributor delays coditional)
A: You can cancel a preorder without charge if it is within 24 hours of purchase. If you cancel a preorder within 4 weeks of release date, a 25% restocking fee will apply.
A: Anyone who places a chargeback will be permanently banned from the website and all further purchases.
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We try to be as honest, transparent, reasonable, and have as fair of prices as possible. We also get that life happens. However, a charge back can get our payment platforms and severely impact our business.
A: If the item is:
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Home Decor/cups/mugs - please reach out and send proof of damage
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Candy: Chocolate based candies will not be shipped during summer or periods of extreme heat due to risk of melting.
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Funkos: As they can arrive from the manufacturer with dents and/or scratches, we cannot refund or accept a return as we do not promise or guarantee pristine/mint packaging.
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Trading cards: If it is an individual card, please send proof of video opening and damages.
For sealed items, as they can come from the manufacturer with rips, bumps, dents and/or pin sized holes, we do not refund or accept a return for those conditions as we do not promise or guarantee pristine/mint packaging.